Warranty

LIMITED WARRANTY TERMS

Thank you for choosing Earburds for your earbud purchase. We stand behind the quality of our products and are committed to providing you with exceptional service.

WARRANTY PERIOD

All of our earbuds come with a limited warranty covering any defects in materials and workmanship for a period of [warranty period,  12 months from the date of purchase]. If you experience any issues with your earbuds during this time, we will repair or replace them free of charge except consumable products. 

WARRANTY EXCLUSIONS

The Limited Warranty does not apply to any:

  • Use in commercial or industrial applications.
  • Improper power supply such as low voltage, defective household wiring or inadequate fuses.
  • Damage caused by external influences.
  • Damage caused by use with non-approved products and accessories.
  • Damage caused by operating the product outside the permitted or intended uses described in the user instructions, such as using in abnormal operating conditions (extreme temperatures);
  • Damage due to acts of nature, for example, lightning strikes, tornadoes floods, fire, earthquake, or other external causes.

TO QUALIFY UNDER THE FREE WARRANTY SERVICE, THE FOLLOWING CONDITIONS MUST BE MET: 

  • The product has been used normally within the specified warranty period and has no signs of external damage.
  • The product has undergone no unauthorized disassembly, modification or addition outside of advice given in the official product guide.
  • The product has not experienced any accidental damage.
  • You are able to provide valid proof of purchase.

HOW TO OBTAIN WARRANTY SERVICE?

To take advantage of our warranty service, please follow these steps:

  1. Contact our customer service team at [contact information,  support@earburds.com] to let us know about the issue.
  2. Provide proof of purchase, such as your order number or a copy of the receipt.
  3. Return the earbuds to us, following the instructions provided by our customer service team.

CONTACT US

Support Hours: Mon - Fri 7: 30 am - 11:00 pm EST

TEL: +1(954) 743-4758(U.S and Canada only)

Email（Reply within 24 Hours）